Domestic Shipping Methods
Evodesk usually ships desks with 48”, 60”, 63", and 72" dekstops via Fed Ex. Desks that are oversized or overweight and cannot be shipped by Fed Ex will be shipped via truck lines. Desks with 4-8 columns are generally shipped via truck lines. Once an Order is loaded on the outbound truck, the order will incur a $200 fee for changes or cancellation of the order due to safety precautions that must be taken.
Evodesk will gladly ship products worldwide to most international destinations. Free Shipping is not offered outside the US. The Evodesk Online Store ships within the United States of America and Canada. If you wish to get an international shipping quote on any of our products, please use our international shipping form to obtain a shipping quote.
Inspecting shipment for damage
Many of our desks are large and rather heavy. Do not sign for a package before you inspect it. First, inspect the box for obvious damage. We then recommend that you open the box that contains the desktop to inspect for concealed damage. Once the driver leaves it becomes the buyer’s responsibility to file a claim. Call the carrier immediately for instructions or visit their website for detailed instructions.
Freight / Truck Line Deliveries for Oversized Desks
The carrier will typically call to schedule a delivery appointment. Appointments are available during normal business hours and a 4 hour period. Please include a daytime phone number in the shipping information at the time of checkout.
The driver will typically bring the desk to the end of the driveway at the delivery location. The driver is normally not allowed to bring the item under any coverings or inside your delivery location. Depending on the shipping company, they may remove the item from their truck. Inside Delivery is not typically available after COVID protocols were put in place. Inside delivery, when and were available, typically costs an extra $150. Extraordinary delivery requirements such as a multi-level building may require additional delivery charges.
All shipping dates are approximate and may be impacted by product shortages or reduced labor availability during COVID. We offer estimated lead times on our website for shipping. After shipment, transit time is normally 2-4 days. In the event that add on accessories are not available, we will ship the desk and desktop and then ship the accessory when available.
We believe you'll be thrilled with your new Evodesk. That's because we go out of our way to ensure each Evodesk is designed and built to be just what you want. We understand, however, that sometimes a product is not a good fit for you or your space for whatever reason. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. In that unlikely event, we invite you to return it. Special orders where custom work is selected are non-refundable.
You may return your undamaged Evodesk with the receipt and packing within 30 days of purchase for a full refund of the purchase price less the cost of shipping. If Evodesk is returned within this timeframe in its original condition, we'll exchange it for a new one or offer a refund based on the original payment method. If an order received free shipping, then the credit issued will be reduced by an amount equal to the free shipping value. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization).
Special orders are made just for you! At the time of your order, the website will give you an estimated lead-time for your order. Unfortunately delays can occur, and we will notify you with updates as soon as we receive this information. We will do our very best to get your order to you as quickly as possible, but COVID has made this more difficult than ever and unexpected delays can occur. You may cancel or change your special order within 24 hours of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees. These fees are up to 50% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of product(s) you purchased.
How to return
We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. Prior to shipping your item back to Evodesk, you must call or visit our contact us page to obtain an RGA number. To avoid damage during the return, it is required that you ship any return to Evodesk in its original packaging or equivalent packaging. You must ship any product to the address given to you when your RGA is issued. It is important to write the RGA number on the outside of each box so we may issue the credit to you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund.
The way your refund is processed depends on your original payment method. Credit card refunds will be issued to the same card bank within 10 business days of receipt of the returned item. If you paid via cash or check, we will mail you a check to your billing address within 14 days of receipt of the returned product.